Can you confirm you have received my return?
What is your online returns policy?
If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund. Unfortunately we cannot offer our customers a refund for the original postage. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. So, specially for Clothing and Footwear please make sure you try the goods received in a well conditioned environment in order to preserve the goods in perfect selling order if returning. Please ensure all return packages are sent with a traceable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
How do I return an order or item from my order?
All you have to do if you want to return an item is to send an email to firstname.lastname@example.org with this information:
- order ref.
- name on the order
- reason for returning: if you want to return for an exchange or refund
We will identify the order and walk you through the rest of the process.
We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it, so you know we will be getting the return and making the necessary actions!
How long it will be until I get my refund?
As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed.
How long it will be before I get an exchange?
Who pays for return shipping?
We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3-7 working days. If the item you want to exchange to is not currently in stock, we will inform you of the estimated time of arrival for the replacement. If we cannot process an exchange due to lack of stock we will offer you a refund.
We cannot pay for the return postage on items that are unsuitable, for which our customers changed their mind.
Please make sure you understand we will not be refunding the original postage charge so your Credit Memo will not show the original delivery charge refunded, but only the cost of the item(s) bought. Shipping
To return your product, you should mail your product to: The Feeting RoomLargo dos Lóios, nº 89, 4050-338 Porto - Portugal
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.