Shipping & Delivery

Shipping Costs

We offer free shipping on orders over €150 to a selection of European countries:

  • Austria
  • Belgium
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain (mainland only)
  • Sweden

For the rest of the World we offer competitive prices. At checkout, you can calculate shipping rates for your delivery location.

 

Store Pickup

For orders within Portuguese territory, a pick up option will be available, where the items can be collected at our stores in Porto and Lisbon. Orders made using this option will receive an e-mail notification once they are ready to be picked up at the chosen location.

 

Turnaround

All orders are shipped within 48 hours Monday to Friday from 9am to 7pm.

Deliveries usually take from 1 to 3 week days to mainland Portugal and 2 to 5 week days to the rest of the World. For islands it may take up to 10 week days at the most.

 

Carrier

We use Chronopost (DPD Group) and DHL to deliver our orders and ship worldwide.

 

Order Tracking

You will be sent a shipping confirmation e-mail as soon as your order has been processed, with your tracking ID.

Take note that multi-product orders could be shipped and delivered separately.

If you have any trouble tracking your order, let us know so we can try to help.

  

Customs and Import Charges

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you might not be expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

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