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    PAYMENTS:

     

    Is it safe to buy from this site?
    Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

     

    What payment methods do you accept?
    We accept payments by Paypal and Bank Transfer. If you dont have a Paypal account it's very easy to register, just visit www.paypal.com. If you prefer you can also pay by Bank Transfer. When checking out you will be asked about your preferred method of payment. If you choose bank transfer you will get indications on how to proceed.

    Can I order over the phone?
    Yes, call us on +22 011 0463 and tell us which items you want to buy so we check availability and reserve them for you. We can then place the order through our system for you. You will be asked to submit payment within 24 hours so we can keep the items reserved for you. You can also make your request by mail - hello@thefeetingroom.com

     

    PRODUCTS:


    Are all your products genuine?
    Yes, we are licensed stockists for all of our products. They are 100% authentic as sold by the brands themselves.


    Some brands and products show limited stock, do you have more items or sizes available?
    As we have a very close relationship with our partner brands, sometimes we can get you the item you want even if it shows as "Sold Out". When you select your size a pop-up will appear. You just have to leave your email and you will receive a notice when and if we can get the item for you.


    Can I get more information about a product?
    We do try to give you as much information as possible on all of our products, however, if you require any additional information then please send an email and we will be happy to help and even get in touch with the brand and designer in order to answer your every question.


    The item I bought recently is now on sale, can I get the difference refunded?
    As an online business our prices change in accordance with sales trends and objectives, customer demand and stock availability. We are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be if you buy an item full price and its available on sale the next day.
     

    ORDERING:

    First time here, how long have you been trading?
    The Feeting Room is a young player, we have launched officially in September 2014, with our first retail store.


    I am new to the site, how do I order?
    We have tried to make The Feeting Room experience as easy and secure as possible.
    - Firstly you need to register an account with us. This process is very simple and will ensure you can quickly and safely make orders.
    - Once you have created your account you can browse the site; either using the categories or keywords shown at the top of the site, our search function, or by looking at our most recently added products in the New in section. Select your size, and add the item to your cart.
    - After you are done with adding your items to the shopping cart, simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the order will be dispatched to you, typically, the next day!


    How do I check if an item is in stock?
    If an item is available to order online then this means the item is in stock. However, from time to time and particularly with some of our more popular items, due to limited stocks and this initial season of sales for The Feeting Room, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.


    How do I know if my order has been submitted successfully?
    You will receive an automated email to confirm your order has been received, and is being processed.


    Where is my order?
    If your order has not arrived when you were expecting it then please check the following:
    Check you have received a dispatch confirmation email.
    Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date?
    Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
    Check no one else residing at your address has taken receipt of your parcel.
    If you still can't locate your parcel then please do not hesitate to contact our customer service team via email or phone.
    All of our shipments are insured to the necessary value so should it not be found we will arrange a replacement or refund for you.


    Part of my order is missing or incorrect, what now?
    If an item is missing from your order please contact our customer services team via email or phone with your order number and the name of the missing item. We will do our best to resolve this issue as quickly as we can.