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    Payments

    Is it safe to buy from this site?

    Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

    What payment methods do you accept?

    We accept payments by Credit Card, PayPal and Bank Transfer. When checking out you will be asked about your preferred method of payment. If you choose bank transfer, you will get an “Order Confirmation” e-mail with further indications on how to proceed.

     

    Products

    Are all your products genuine?

    Yes, we are licensed stockists for all our products. They are 100% authentic as sold by the brands themselves.

    How do I check if an item is in stock?

    If an item is available to order online then this means the item is in stock. However, from time to time and particularly with some of our more popular items, due to limited shared stocks, there may be some discrepancies. We will inform you as soon as possible, via email, if a product you ordered is out of stock.

    Some brands and products show limited stock, do you have more items or sizes available?

    As we have a very close relationship with our partner brands, sometimes we can get you the item you want even if it shows as "Sold Out". When you select your size, a button with “Email me when available” will appear. You just have to leave your email and we will send you a notice when and if we can get the item for you.

    Can I get more information about a product?

    We do try to give you as much information as possible on all our products, however, if you require any additional detail please send us an email. We will be happy to help and even get in touch with the brand and designer to answer your every question.

    The item I bought recently is now on sale, can I get refunded for the difference?

    As an online business, our prices change in accordance with sales trends and objectives, customer demand and stock availability. We are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do understand how frustrating it can be if you buy an item full price and its available on sale the next day. 

     

    Ordering

    First time here, how long have you been trading?

    The Feeting Room is a young player, we officially launched our first retail store in September 2014 as well as our online store. Our first store in downtown Porto opened in April 2015 and our Lisbon store dates back from December 2016.

    I am new to the site, how do I order?

    We have tried to make The Feeting Room experience as easy and secure as possible. To order, follow the next steps:

    1. Create an account – this process is very simple and will ensure you can quickly and safely make orders;

    2. Browse the site – by using the main menu categories, sidebar filters and search;

    3. Add to cart – make sure you select the correct size;

    4. Go to checkout and choose shipping and payment methods.

    If you are happy with the order, confirm payment and it will be dispatched to you generally on the following day.

    How do I know if my order has been submitted successfully?

    You will receive an automated email to confirm your order has been received. You will get a second e-mail when the order is being processed.

    Can I order over the phone?

    Yes, call us on +351 220 110 463 and tell us which items you want to buy so we check their availability and reserve them for you. We can then place the order through our system for you. You will be asked to submit payment within 24 hours, so we can keep your items reserved. You can also make your request via e-mail.

    Can I ask the parcel to be sent to an alternative address or an address that is not registered to my account?

    Yes. You can register an alternative address online at your account page, so you can ask the parcel to be shipped to other than your billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details, please contact us immediately and we will try to amend them.

    I would prefer to not receive my order at home or at work. What can I do?

    You can always ask a friend or family member to get your order for you. If that is not an option, Chronopost has several pick-up points which you can list as your shipping address. If you are in the Porto or Lisbon areas in Portugal, you may also pick up your order at our stores. All you have to do is select the right option at checkout.

    Where is my order?

    If your order has not arrived when you were expecting it, please do the following: 

    • Check if you have received a dispatch confirmation email with your tracking ID and use it to check the order’s status on this page;

    • Check within MY ACCOUNT: Is your delivery’s address correct? Are your contact details up to date?

    • Check for text messages, emails and attempted delivery cards from our carrier, Chronopost. Your parcel may be awaiting collection at a local delivery pick-up point or you may need to re-arrange delivery;

    • Check if someone else residing at your address has taken receipt of your parcel. 

    If you still can't locate your parcel, don’t hesitate to contact our customer service team via email or phone. All our shipments are insured to the necessary value so, should it not be found, we will arrange a replacement or refund for you.

    Part of my order is missing or incorrect, what now? 

    If an item is missing from your order, please contact our customer services team via email or phone. Be sure to give us your order number and the name of the missing item and we will do our best to resolve this issue as quickly as we can.

    The local customs in my country are asking for more information regarding the parcel. Can you help?

    Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order and tracking numbers, via email. We will do our very best to help resolve the matter as swiftly as possible.

     

    Brands

    I own a brand that matches your positioning, can I sell it in your store?

    Our DNA lies on the collaboration with brands! We always seek new, interesting projects that would like to be part of ours. If you own a project or brand that you would like to present, reach out to us. Fortunately, we receive lots of e-mail from great brands who would like to partner with us however that means it may take some time for us to get back to you.